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customer success story

 

Customer Success: ControlTek and Morpac Partner for Full Product Life Cycle Support

ControlTek Morpac Customer Success

Longtime ControlTek partner Morpac Industries’ line of motor control operators are used by the U.S. Navy to remotely open and close valves and vents on Navy ships. These products have been in use for the past 25 years. Morpac and ControlTek worked together to develop the initial design, and ControlTek continues to produce the motor control boards at our Vancouver, Washington facility today. 

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Customer Success: A True Manufacturing Partner

Customer Success Story Integrated Manufacturing, Design and Test

Integrated Design, Manufacturing and Test 

A true manufacturing partner finds problems before you know they exist. This was true for our industrial manufacturing customer that recently benefited from ControlTek’s integrated manufacturing, design, and test capabilities.

A Custom Test Solution

Prior to production, ControlTek had worked closely with the customer to develop a custom test for their product. During test, our technicians detected a failure rate that was higher than expected for some of the product’s components.

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Customer Success: ControlTek Provides Turnkey Support for New Product

It Started with a Design Concept

Some of our customers need a partner who can provide a turnkey experience throughout design and manufacturing. When the creator of Microtemp came to us with a design concept for an infrared defrost sensor for commercial refrigeration equipment, we knew we could provide everything he needed for success.

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Customer Success: Manufacturing and Design Expertise Combine to Tackle A Tough Customer Challenge

Customer Success Technical Knowledge and Expertise

Technical Knowledge and Expertise

When ControlTek's customer began to experience an increase in failures during test, our experts put their technical knowledge and experience to work to quickly identify and solve the problem. 

With no obvious root cause in sight, Principal Engineer Mike Hagen was called in to troubleshoot. Utilizing in-depth circuit and failure analysis, he was able to identify the source of the problem. Fortunately for the customer, the solution was both simple and cheap, requiring just a small change to the BOM.

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